Responsible gambling

Responsible Gambling Features

Racetrack Casino prioritizes responsible gaming practices to ensure that players can enjoy our services safely. We are committed to providing a secure environment for all users, promoting healthy gaming habits and offering resources for those who may be struggling.

Self-Exclusion

Players can apply for self-exclusion at any time by contacting customer support or using the website's built-in self-exclusion tool. This feature blocks access to your account for a set period of time (ranging from 30 days to indefinite), preventing you from logging in and receiving promotional materials.

Deposit Limits

You have control over how much money is deposited into your account each day, week, or month. To adjust these limits:

1. Visit the cashier section
2. Select "Deposit Limits" from the menu
3. Choose a new limit for yourself

These limits will be applied to all available payment methods and take effect immediately.

Cool-off Periods

Take breaks with our cool-off periods: 24 hours, 7 days, or 30 days. These shorter exclusion options provide an opportunity to step away from gaming without losing access entirely.

Time-outs

Request a longer time-out (from 1 week to several months) if needed. During this period:

• Logins and promotional emails will be blocked
• Withdrawals may not be processed until the end of your specified timeframe

To initiate a time-out, contact customer support with the duration you desire.

Loss Limits

Monitor and set limits on losses within specific time frames using our built-in tools. This ensures that gaming does not negatively impact financial stability or well-being.

Session Limits

Set how many hours you wish to spend playing per session to maintain a healthy balance between entertainment and responsibility.

Customer Support

Our dedicated team is available 24/7 through multiple channels:

1. Live chat (quick answers and assistance)
2. Email ticketing system
3. Phone support (if needed, more detailed guidance)

We encourage players who are struggling with problem gambling to reach out for help.

Resources

• For immediate help or advice, contact one of the organizations listed below:
  • Gamblers Anonymous (available internationally and in Canada)
  • Canadian Centre on Substance Use and Addiction
  • Problem Gambling Helpline Canada (1-866-531-2600)
• Learn more about recognizing problem gaming behaviors and how to seek assistance from professional resources.

At Racetrack Casino, we prioritize responsible gaming practices. We believe that education and access to support are key components in promoting a positive gaming environment for everyone.